Effective Date: 1 January 2025

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information.

Information We Collect:

Personal Information: When you make a purchase, create an account, or sign up for our newsletter, we may collect personal information such as your name, email address, shipping address, billing address, and phone number.

Payment Information: We use secure payment processors Mollie, PayPal, Stripe, Bank transfers and do not store your credit card details on our servers.
Usage Information: We may collect information about how you use our website, such as your IP address, browser type, and pages visited.

Marketing Information: With your consent, we may use your email address to send you marketing communications about new products, promotions, and updates. We use Mailchimp for our email marketing. You can opt out of these emails at any time by clicking the “unsubscribe” link in the email.
Advertising Information: We use Google Ads for advertising. Google may use cookies and similar technologies to collect information about your browsing activity to show you relevant ads. You can manage your Google ad preferences through your Google account settings.

How We Use Your Information:

To process your orders and provide customer support.
To personalize your experience on our website.
To send you marketing communications (with your consent).
To improve our website and services.
To comply with legal obligations.

Information Sharing:

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us with:

Payment processing (Mollie, PayPal, Stripe, the Dutch KNAB and Volksbank Bank)
Shipping (UPS, PostNL and local delivery partner services)
Email marketing (Mailchimp)
Advertising (Google)

These service providers are contractually obligated to protect your information and only use it for the purposes we specify.

Your Rights:

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your personal information.
Rectify inaccuracies in your personal information.

Erase your personal information.

Restrict the processing of your personal information.

Cookies Policy

Effective Date: 1 January 2025

Our website uses cookies to enhance your browsing experience. This Cookie Policy explains what cookies are, how we use them, and your choices regarding cookies.

What are Cookies?

Cookies are small text files that are stored on your device when you visit a website.

How We Use Cookies:

Essential Cookies: These cookies are necessary for the website to function properly (e.g., shopping cart, login).
Performance Cookies: These cookies help us understand how you use our website, allowing us to improve its performance (e.g., Google Analytics).
Advertising Cookies: These cookies are used to show you relevant ads (e.g., Google Ads).
Marketing Cookies: These cookies are used to help us understand the performance of our email campaigns (Mailchimp)

Your Choices:

You can manage your cookie preferences through your browser settings. You can choose to block all cookies or only certain types of cookies. Please note that blocking essential cookies may affect the functionality of our website.

Changes to this Policy:

We may update this Cookie Policy from time to time. We will notify you of any significant changes.

Contact Us:

If you have any questions about our Cookie at info@macramecrochet.com