Frequently Asked Questions

What materials do you use?

We primarily use high-quality, natural cotton cord for our macrame pieces and a variety of natural and synthetic yarns for our crochet items. We strive to source sustainable materials whenever possible.

How do I care for my macrame/crochet item?

We recommend hand washing your items in cold water with a mild detergent. Lay flat to dry. Avoid machine washing or tumble drying as this can damage the fibers.

What is your return policy?

You can find detailed information about our return policy on our Returns & Refunds page.

Do you ship internationally?

We ship worldwide offering Express shipments at the checkout. Our warehouse is in the Netherlands. Please contact us at info@macramecrochet.com for inquiries about shipping.

How long will it take to receive my order?

Processing time is usually 1-3 business days, and shipping time depends on your location and chosen shipping option (we offer standard and express shipping). You will receive a tracking number once your order has shipped.

Can I make a custom order?

Yes, we love custom orders! Please contact us at info@macramecrochet.com with your ideas, and we can discuss the details.